SECTION I: GENERAL OVERVIEW AND REPORTING
The Research and Technical Development (RTD) Laboratory Manager will be primarily responsible for managing the research and development, and technical support functions of the department. This position will be responsible for supervising RTD Laboratory personnel and projects. This position reports directly to the Technical Development Manager.
SECTION II: DUTIES AND AREAS OF RESPONSIBILITY
1. Personnel and Departmental Supervision
- Direct supervision for laboratory personnel at the Arkadelphia and Gum Springs manufacturing facilities.
- Provide timely performance coaching and counseling in the form of daily verbal feedback, annual written performance evaluations, frequent positive encouragement and recognition, and documented disciplinary actions, as necessary (with HR Manager and Tech Development Manager input).
- Motivate employees to achieve departmental goals.
- Management of employee vacation/time-off requests to ensure employee’s compliance with company guidelines, and adequate departmental coverage at all times.
- Schedule employees to work additional hours as needed to achieve departmental deadlines and objectives.
- Recruit, interview, hire, and train new employees in compliance with company guidelines, and federal and state governmental laws and regulations.
- Identify employees’ training/developmental needs and ensure accomplishment of these training objectives.
- Ensure documentation of, and familiarity with all departmental employees’ job responsibilities to provide backup assistance as needed, and training of new employees, if needed.
- Review laboratory reports for format, content, and grammar.
- Facilitate team meetings with RTD personnel on a weekly basis.
- Regularly communicate RTD activities with Technical Development Manager.
- Oversee and maintain compliance with ISO 9001 requirements.
2. Product Development, Project Planning, Technical Support and Project Management
Responsibilities include the following:
- Identify, evaluate, and qualify improvements/modifications to existing products and processes.
- Develop, identify, evaluate, and qualify new products, manufactured internally and externally.
- Responsible for laboratory project planning using proven methods, e.g. DOE, or other acceptable methods.
- Management of project documentation processes and procedures, including oversight of information storage and organization.
- Technical support for product or application issues that require laboratory assistance including field visits, field and laboratory testing, and associated reporting.
- Assign/conduct hands-on testing (as outlined below) to determine feasibility of proposed product improvements, modifications or new product development.
- Work with process engineer in the implementation of product improvements, raw material changes and evaluations or the production of new products.
- Inclusive laboratory reporting, written and graphical.
- Compile quarterly RTD project reports for review by management.
3. Hands-on Testing
- Physical, mechanical and chemical analyses including, but not limited to HPLC, FTIR, stress/strain equipment, viscometry, microscopy.
- Participate in external/contract laboratory testing associated with RTD projects as well as approvals.
- Assist in customer laboratory tours and employee tours (preparations, demos & presentations)
- Management of laboratory equipment fitness and calibration
- Participate in various team meetings, as needed
- Miscellaneous assignments at the Technical Development Manager’s discretion
SECTION III: NECESSARY SKILLS AND ATTRIBUTES
- Minimum Bachelors degree in chemistry, physics, engineering, polymer science, polymer chemistry, or related discipline, depending upon work related experience
- Minimum 5 years work experience in roofing or related industry
- Minimum 5 years experience planning/managing laboratory projects
- Effective written and oral communication skills
- Good supervisory/coaching skills
- Proficient with project management techniques, e.g. DOE, QFD, other
- Knowledgeable about ISO 9001 practices
- Excellent analytical and problem solving skills
- Good mathematical skills related to laboratory data analysis
- Proficiency in Word, Excel, PowerPoint and statistical software packages, etc.
- Proven ability to provide total project management, from start to finish, with minimal supervision
- Solid information research skills
- Hands-on testing skills with physical, mechanical, and analytical methods
- Thorough familiarity with all finished products and raw materials
- Thorough knowledge and understanding of all quality control specifications, laboratory practices, and test procedures
- Must have (and maintain) a valid driver’s license and an insurable driving record
- Ability to travel as necessary (30% or more per year)
- Ability to have and maintain a credit card for business-related expenses
SECTION IV: PHYSICAL REQUIREMENTS
- Ability to climb ladders, work with heights and demonstrate roof applications
- Must have the ability to work in outdoor conditions (including high/low temperatures, wind, dust, humidity, etc.)
- Ability to drive car and travel (as necessary), without assistance
- Visual acuity to inspect products & materials, read documents, computer screens, laboratory equipment and file
- Ability to hear and speak on the phone
- Ability to bend, pull, and reach to perform position functions
- Ability to lift up to 100 lbs. (roofing products, etc.) on an occasional basis
- Manual dexterity to perform data entry, filing, work with laboratory instruments, sample preparation and physical testing related to the roofing / building materials industry.
Note: The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.